The carers have empathy. It’s more than just a job. They really care

I have quite a good relationship with them (staff) all – more like a friend

Very much so (staff are kind and compassionate). They’re all very pleasant and helpful; they don’t seem like carers any more – they’re like friends.

(Staff) do ask if you need the doctor etc., or they’ll phone my relative and let them know I’m not well.

I was having problems with (specific symptoms) and one of the carers said they weren’t happy about it and to keep and eye on it. Shortly afterwards, they said, please ring your GP and make an appointment. I did and it was a (serious condition) and I was straight to hospital. Yes, I think they saved my life, really.

I’m very, very pleased with the carers and I’ve got used to the staff coming in, No complaints at all about the care.

To all the staff at Harbex. Thank you for your help with my mum over the last few years. You made her quality of life better.

Dear Friends, many thanks for all your help and kindness after my surgery earlier this year. All the carers were very kind and also thanks to the helpful office staff.

To all the staff and carers at Harbex. We would like to thank you all for the care and attention given to my mother over the past months. We knew she very much appreciated it and it made the last few difficult months easier to bear.

Staff said they got on well with the management team and felt valued by the organisation.

I Really enjoy my job and tell service users and colleagues to turn their frown upside down.

To all the team at Harbex. Thank you for all you did for me and giving me the opportunity to with you all again. I have enjoyed every minute of it all!